Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system that has both on-line and off-line capabilities. It provides comprehensive functionalities to facilitate customer handling activities in an organization, including sales, marketing and customer service processes.

The solution is tightly integrated with Microsoft Office Outlook to enhance the user experience. Microsoft Dynamics CRM is one of the most cost effective, easy to deploy and simple to maintained CRM solution in the market.

Enable Effective Marketing Planning and Execution
MS CRM enables marketing professionals to easily understand and analyze customer demographics and segment customer accordingly. Leveraging on campaign planning and execution tools, marketing department can initiate approval workflow and assign jobs to the relevant personnel, and subsequently to track campaign preparation progress.

Generate Leads and Shorten Sales Cycle
Using the Account and Contact Management tool that integrates with MS Outlook, users can access a complete view of customer data online or offline. Sales team can easily identify cross-sell and up-sell opportunities.

Real Time Forecast and Sales Analytics
Sales Manager can generate real time sales forecast and analysis reports that to measure overall sales team performance and make informed decisions.

Value Add Services to Customers
Customer issues can be quickly logged and escalate to the service team whereby your service team can respond faster to customer the issues. Service managers can track SLA performance by generating various strategic reports from the system.